Return & Refund

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30 Day Change of Mind Returns Policy

Not a perfect match? No worries! If an item isn’t right for you, return it in its original condition and packaging for a refund by submitting our return form within 21 days of receiving the delivery. The 30 day return period will commence from the date you receive the goods you have purchased.

We’ll arrange the return delivery and you will receive a refund, less any re-shipping fees (see What you need to know before you start a return for more details). To initiate your return, please fill out the return form below or contact us to facilitate the return. Importantly, the rights described in this policy are in addition to the statutory rights to which you may be entitled under the Ugandan Consumer Law and other applicable Ugandan consumer protection laws and regulations. 

Shipping returns

To return your product, you should mail your product to: BUY FURNITURE UGANDA.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at [email protected] for questions related to refunds and returns.

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